La Lucia Mall launches new click-and-collect parking
15 February 2021
La Lucia Mall, the freshly revamped contemporary small regional shopping centre on the east coast of KwaZulu-Natal, has launched special parking zones for the use of shoppers and delivery services collecting purchases from the mall.
La Lucia Mall has introduced dedicated parking for customers’ click-and-collect shopping. The new parking zones will also help delivery drivers to collect hot food, cold groceries, and just about everything in between, and deliver them to shoppers promptly.
“We pride ourselves on providing an exceptional experience, which includes offering alternative ways to shop La Lucia Mall. Our customers value flexibility, so we’re giving it to them. These new parking measures support our shoppers and traders. They ensure it is even easier for residents and visitors to use the mall and keep shopping local,” says La Lucia Mall Centre Manager Vanessa Blevins.
Covid-19 has accelerated online ordering, and kerbside collection space is now in higher demand at La Lucia Mall. Its Woolworths store provides one of the brand’s top three click-and-collect services for the retailer in SA.
“Woolworths has experienced unprecedented growth in our online service offering over the past 12 months, particularly during the Covid-19 lockdown periods. In order to scale to meet the demand, as well as offer a safe and contactless mode of shopping, Woolies launched Click and Collect, which is now in 76 stores around South Africa, including La Lucia. It has proven extremely popular and supplements the already popular home delivery service,” says Liz Hillock – Woolworths Head of Online & Mobile
There has also been demand for a same-day service, and therefore Woolies has recently launched an on-demand delivery model. The Woolies Dash trial is in 18 stores across South Africa, also including La Lucia. This is the first on-demand grocery service in South Africa to offer same-day delivery with a full cold-chain solution. The innovative and flexible lightweight carrier bags keep groceries fresh, at the Woolies required temperatures, right to your door.
“Woolies Dash is still in trial phase, and delivery slots are still limited while new staff and processes are readying for the full launch. We are excited La Lucia customers have been some of the first in SA to trial the service and give us feedback, which helps us to get ready to expand capacity in the area with a robust experience,” says Hillock.
Besides the many La Lucia Mall retailers, restaurants and take-aways known to offer online ordering for collection or delivery, new names are also embracing the on-demand delivery evolution. Exclusive Books La Lucia Mall has joined OneCart and UberEats, and biltong shop Billie Boys is also now delivering on Uber Eats.
La Lucia Mall has always reserved parking bays to support the best experience of the mall for all, such as the bays it provides for shoppers with special needs and for families with young children. Its new dedicated collection zones are expected to be a hit with residents, retailers and restaurants.
Click-and collect shopping from its stores is one of three easy ways to shop La Lucia Mall. You also have the option to have groceries and other goodies delivered from Pick n Pay and Pick n Pay liquor, Clicks, Dis-Chem, Woolworths and Exclusive Books via the OneCart App. Of course, shopping in-store at the mall offers a full experience in a safe and hygienic shopping environment.
For more information on the click and collect services provided to shoppers, kindly visit the La Lucia Mall website: www.laluciamall.co.za